International Organization for Standardization (ISO) established the ISO 9001 standard, which specifies requirements for the quality management system. Identity Solutions is able to help you implement this standard in your business operations.

ISO 9001 is the only standard in the business environment that is used for the certification of the quality management system for which the international certification bodies issue certificates of conformity. These certificates are proof that the certified organization has an effective system to achieve:

• customer satisfaction and meeting their needs,
• efficiency and continuity in the implementation of the requirements of ISO 9001,
• credibility in compliance with legal, contractual and other obligations,
• market confidence in the quality of products / services.

Application of the ISO 9001 standard does not present a legal obligation, but it is conditioned by the market and is implied in most cases. Organizations in Serbia are commonly faced with the requirement to implement the ISO 9001 standard for export and the establishment of cooperation and partnership with international organizations. Moreover, this request commonly occurs as a condition for participation in public procurements (tenders) and applications with investment funds and other institutions which encourage development.

In organizations which implement the requirements of ISO 9001, the management bodies can entirely devote themselves to their primary tasks: developing strategies, finding new business ideas and opportunities, quality improvement, analysis of market conditions and the development of new products and services.

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